HELP CENTER

Help, with the context you need.

Find the answer in the rules, or open a ticket that stays attached to your account.

A process built around your process.

Understand the Aura evaluation, activation, and reward journey before you start.

Focus on the trade. Keep sight of the risk.

Aura Terminal combines charts, order execution, positions, and account risk in one responsive workspace.

Your progress. A clear payout process.

Understand Aura payout eligibility, your trader share, and the review process.

Security is part of the product.

Learn about Aura authentication, access controls, audit trails, and current security limitations.

Daily loss. Measured in equity.

Learn Aura’s UTC daily equity loss formula, floating P&L treatment, and reset examples.

Your equity high sets the floor.

Understand real-time intraday trailing drawdown, floating profits, and the persistent liquidation floor.

A repeatable process, across days.

Understand Aura’s best-day share of cumulative realized net profit and additional-profit calculation.

Leverage is a ceiling. Not a target.

Review the candidate Aura leverage limits for NAS100, US500, EURUSD, GBPUSD, and XAUUSD.

Room for the trade. Room for the risk.

Understand Aura’s notional margin, free equity, and pending-order reservations.

A target with a defined finish line.

Learn the Aura evaluation profit target and the difference between passing and activation.

Days with a meaningful result.

Understand eligible Aura trading days, UTC aggregation, and the first reward waiting period.

Minimum payouts by account size.

See the minimum payout, required unclaimed net profit, and payout cap for every Aura virtual account size.

Eligibility you can inspect.

Review Aura’s reward-stage requirements, realized profit threshold, consistency, and review process.

Know the limit before the request.

Understand Aura’s published payout cap and how unclaimed profit is tracked.

Trade only when the market is available.

Understand quote freshness, market status, and the distinction between synthetic and live sessions.

The same published controls, through the news.

Review Aura’s candidate news-trading policy and execution limitations.

Clear boundaries. Consistent treatment.

Review Aura’s disclosed restrictions on quote exploitation, account abuse, and micro-scalping.

Your strategy. Your code. The same rules.

Aura permits algorithmic trading through scoped API keys with server-authoritative risk checks.

A quick stop-out is not a micro-scalp.

Understand Aura’s 5-second discretionary hold and contextual short-duration trade classification.

A decision should have a record.

Understand Aura account breaches, access restrictions, and review rights in the draft policy.

Standard account rules.

All Aura Standard candidate rules, worked drawdown examples, activation terms, and reward conditions.

Flex account rules.

All Aura Flex candidate rules, worked drawdown examples, activation terms, and reward conditions.

Zero Consistency account rules.

All Aura Zero Consistency candidate rules, worked drawdown examples, activation terms, and reward conditions.

Need a hand with your account?

Open a support ticket. You can follow every reply in your workspace.

Contact support